BlueWater Federal Solutions

Desktop Support Engineer

Job ID
2020-2020
# of Openings
1
Job Locations
US-DC-Washington
Category
Information Technology

Overview

BlueWater Federal is looking for a Desktop Support Engineer to support the Department of Energy in their DC headquarters.  You will provide Tier 1 and Tier 2 Desktop, VDI, Win10, software, application and network support.

 

The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community’s Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows DOE and the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets.

Responsibilities

  • Provide Tier 1 and Tier 2 support of Outlook issues
  • Provide CI Support at field sites
  • Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
  • Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
  • Utilize remote access tools such as DameWare, Skype for Business to resolve issues
  • Utilize TicketWeb (SolarWinds) to log tickets
  • Document and update known fixes for future reference in knowledge base
  • Perform WebRAO duties to issue PKI certs for secure browsers
  • Onboard new employees and train on system
  • iPhone 6/7/8 and tablet support (set up email access)
  • Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes
  • Assign, activate, troubleshoot and reset RSA Tokens
  • Entrust Administrator duties (create, restore and troubleshoot accounts)
  • Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams

Qualifications

  • Bachelor’s degree
  • 12+ years of technical support experience
  • Must have an active Top Secret clearance; highly desired is a TS with SSBI within last 2 years or Q clearance or SCI.

 

BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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