• Customer Service Specialist

    Job ID
    2019-1539
    # of Openings
    1
    Job Locations
    US-OH-Whitehall
    Category
    Information Technology
  • Overview

    BlueWater Federal Solutions is a dynamic and nimble systems integration firm providing professional services and IT solutions to the Federal Government throughout the nation. We are viewed by our Federal Customers (Air Force, DHS, Army, Navy, CENTCOM, DHA, EPA, GSA) as a trusted partner with a track record of successful past performance and superior customer value.

     

    Without question, our company's strength lies in our people – Over 300 men and women who are deeply passionate about client partnership, reliable delivery, and successful results. We are looking for individuals who share this aspiration and invite you to join us in work that truly makes a difference for our clients.

     

    Summary

     

    BlueWater Federal is looking for an entry level Customer Service Specialist to support DISA operations in the Columbus Ohio area.  You will be responsible for initial customer interactions and follow through of service orders

    Responsibilities

    • Assist and develop the circuit requirement during the Order Entry phase of the Provisioning Process.
    • Enter and update configuration and administrative changes in the configuration management databases.
    • Liaison with the DCCC, NOCs, DISA Global Team, and OSS in resolving mission partner issues.
    • Provide and ensure technical support, training and quality assurance/quality control with all DISA standards.
    • Support senior staff as required and ensure customer requirements and project milestones are met.

    Qualifications

    • 2+ years of general experience is required; IT background is preferred.
    • Proficiency in Microsoft Office
    • Any exposure to Network Provisioning including WWOLS, MSS, DISA Storefront is preferred
    • SmartSheet and Telecommunication Service Request (TSR) order preparation experience also preferred
    • Must have an active Secret clearance or have the ability to obtain one

     

    BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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