Enterprise Service Desk Project Manager

Job Locations US-LA-New Orleans
Posted Date 2 weeks ago(2/6/2018 10:46 PM)
Job ID
2018-1224
# of Openings
1
Category
Project/Program Management

Overview

BlueWater Federal Solutions is a dynamic and nimble systems integration firm providing professional services and IT solutions to the Federal Government throughout the nation. We are viewed by our Federal Customers (DHS, Army, Navy, CENTCOM, DHA, EPA, GSA) as a trusted partner with a track record of successful past performance and superior customer value.

 

Without question, our company's strength lies in our people – Over 250 men and women who are deeply passionate about client partnership, reliable delivery, and successful results. We are looking for individuals who share this aspiration and invite you to join us in work that truly makes a difference for our clients.

 

BlueWater Federal is looking for an experienced Project Manager who will be responsible for the performance of daily operations and technical support for a large Navy Service Desk based at the New Orleans, LA Service Desk hub. 

Responsibilities

  • Manage daily support services, assignments, and workloads for the 24x7x365 service desk and take overall responsibility for incident management and request fulfillment on the Service Desk.
  • Define improvement projects aligned with business strategies.
  • Analyze improvement programs and potential results.
  • Establish and maintain performance metrics to measure program success.
  • Install process excellence supports for program governance, project reviews, communications, training, certifications and rewards.
  • Analyze new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
  • Provide applications systems analysis and programming activities for a Government site, facility or multiple locations.
  • Prepare long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

Qualifications

  • Bachelor’s degree in a technical discipline
  • 10+ years of related technical and managerial experience in a IT Service Desk/Help Desk environment
  • Must have an active Secret Clearance
  • Strong managerial skills, project management skills and a deep commitment to business enablement and customer experience in order to drive process design and improvement.
  • Experience providing CDRL submissions and reviewing overall contract performance
  • ITIL Foundation v3 Certification (within 6 months on start)
  • PMP Certification or ITIL Intermediate or Lean Six Sigma Black Belt Certification (within 12 months on start)
  • HDI Support Center Manager Certification (within 6 months on start)
  • ITIL Expert and Security+ Certifications are desired

 

BlueWater Federal is an Equal Opportunity Employer

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