BlueWater Federal Solutions is a dynamic and nimble systems integration firm providing professional services and IT solutions to the Federal Government throughout the nation. We are viewed by our Federal Customers (Air Force, DHS, Army, Navy, CENTCOM, DHA, EPA, GSA) as a trusted partner with a track record of successful past performance and superior customer value.
Without question, our company's strength lies in our people – Over 250 men and women who are deeply passionate about client partnership, reliable delivery, and successful results. We are looking for individuals who share this aspiration and invite you to join us in work that truly makes a difference for our clients.
BlueWater is searching for Network Specialists Level I who will be responsible for circuit provisioning, circuit engineering, and providing customer service request fulfillment on the DoDIN (Department of Defense Information Network) in support of DISA (Defense Information Systems Agency).
Follows all Government approved and provided Circulars, Instructions, Policies, work instructions, provisioning rules, and Tactics, Techniques, and Procedures (TTPs) when provisioning a service request in one of the following areas.
Order Preparation: Follows all Government approved and provided Circulars, Instructions, Policies, work instructions, provisioning rules, and Tactics, Techniques, and Procedures (TTPs) when provisioning a service request. Acts on behalf of the customer to enter the service request details into DISA Storefront (DSF). Reviews the request for completeness and clear requirements, to include funding authorization. Verifies correct points of contact (POC) for each location through which the circuit traverses. Engages with the customer if the service request is incomplete or requirements are unclear. Obtains cost estimates from GSM-O RF. Tracks requirements through the entry system approval process, reaches out to stakeholders and facilitates approvals as necessary to ensure continual forward progress of the service request. Develops service orders within configuration management databases such as MetaSolv (MSS), WWOLS, or other tool(s) as furnished and identified by the Government, including access to classified/SIPRNET.
Solution Design: Assumes overall “Service Delivery” responsibility and actively facilitate resolution of identified impediments from service order initiation through final completion. Works in DSF to design and develop the circuit during the Order Entry phase. Enters and updates configuration and administrative changes in the configuration management database. Identifies and allocates building components, modules, ports, virtual interfaces and/or cross-connections. Maintains non-conforming circuit lists for those circuits that do not have a viable technical solution available. Supports DISA projects using existing and/or future Government configuration management databases to develop and maintain comprehensive lists of circuits, known as Master Circuit Lists (MCLs), and trunks that are impacted by the project.
Service Activation: Coordinates with customers and assists with test and acceptance procedures. Identifies Installation Bill of Material (IBOM) needed to complete the circuit transition and activation, to include low-cost expendable supplies such as cables, connectors, patch panels, and fasteners. Creates Implementation Requests (IRs) to request IBOM to be shipped from the DISN warehouse to the service location. Tracks the status of submitted IRs in the Government provided tracking repository such as the IIEx or MIDS systems. Creates Implementation Requests (IRs) to support capacity builds required when the existing SDN requires expansion, build out, or reconfiguration to support the proposed solution for service order actions as discovered during the evaluation process.
BlueWater is an Equal Opportunity Employer